Refund and Returns Policy for Hutotis.xyz

At Hutotis.xyz, we are committed to providing our customers with high-quality multifunctional sofas designed for small spaces. Your satisfaction is our top priority, and we want to ensure a seamless experience when it comes to returns and refunds. Below is our Refund and Returns Policy.

1. Return Eligibility

You may return any unused and unopened sofa within 30 days of receiving your order. To qualify for a refund or exchange, items must be in their original packaging and condition, with all tags still attached.

2. How to Initiate a Return

To start the return process, please follow these steps:

  1. Contact Us: Reach out to our customer service team via email or phone to request a return authorization.
  2. Prepare Your Item: Securely package the item you wish to return, including all original materials and packaging.
  3. Return Shipping: You will be responsible for the return shipping costs unless the return is due to our error (e.g., if the wrong item was sent).

3. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If approved, your refund will be processed within 5-7 business days. Refunds will be issued to the original payment method used during your purchase. Please note that shipping costs are non-refundable.

4. Exchanges

If you would like to exchange your sofa for a different model or color, please contact us to facilitate the exchange process. The same return guidelines apply.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue, which may include a replacement or a full refund.

6. Customer Support

For any questions or concerns regarding our Refund and Returns Policy, please feel free to contact us:

  • Address: 800 S McGown St, Rayne, LA 70578-6841, USA
  • Phone: (410) 549-1647
  • Email: hutotis@gmail.com

Thank you for choosing Hutotis.xyz for your multifunctional sofa needs! We appreciate your trust in us and are dedicated to ensuring your satisfaction with every purchase.